Shipping Policy – LuLu Couture

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PRICE, TIME AND MANNER OF DELIVERY OF PURCHASE THROUGH WEBSHOP SERVICE

1.1. Delivery of products is possible within the territory of the Republic of Croatia or outside the Republic of Croatia as well as collecting them in the flagship store: Gunduliceva 3, Zagreb 10000, Republic of Croatia.

1.2. Particular products which are separately marked or found within specific groups/categories (brands) shall be delivered only to the Users within particular territories or countries.

1.3. For all products with shipping address in the Republic of Croatia shipping is charged 20,00 Kunas + VAT (25%).

1.4. For all products with shipping address in the EU shipping price is 25,00 euro in counter value of Croatian Kuna (HRK) in accordance with the exchange rate stipulated by the General Terms and Conditions. Delivery price does not include the costs of import clearance, fees and other administrative and tax charges (VAT or the like) in the country to which the goods are delivered. The User (Buyer) assumes the import clearance duty and bears the costs of fees and other administrative and tax charges.

1.5 Shipping to countries outside the EU shipping price is charged according to agreement (price on request). Delivery price does not include the costs of import clearance, fees and other administrative and tax charges (VAT or the like) in the country to which the goods are delivered. The User (Buyer) assumes the import clearance duty and bears the costs of fees and other administrative and tax charges.

1.6. After LULU COUTURE confirms an order, within 48 hours (if an order is placed on non-working days) the delivery period starts and the purchased products shall be delivered to the User within the following deadlines:

– up to 5 business days for the area of the City of Zagreb,
– up to 7 business days for other areas of the Republic of Croatia,
– from 5 to 12 business days for islands in the Republic of Croatia,
– up to 15 business days for other areas outside the Republic of Croatia.

1.7. In case of a foreseen delivery delay due to force majeure and/or fault which cannot be attributed to LULU COUTURE and if for any reason the User (Buyer) is not available at the contact number he provided upon registration in order to be informed about this, LULU COUTURE is not responsible for the delay of delivery.

1.8. The delivery to the user will be made at the address for delivery provided upon User (Buyer) registration, and if the User (Buyer) is not found or does not receive the delivery at the address provided as the address of delivery, a notice shall be left with the number that he can contact, or the delivery may be taken over by a third party (an adult member of the household, person authorised by the User) on presentation of a document for personal identification. Along with the product a Confirmation of a signed Agreement will also be delivered to the User.

1.9. If delivery of the product is not be possible due to incorrect personal information of User that he/she entered when registering or buying as unregistered user (guest user) LULU COUTURE is not required to bear the cost of re-delivery.
1.10. The User shall examine the parcel upon takeover, report any visible damage directly to the courier, and refuse to accept a damaged parcel. By signing the delivery notification and receiving the invoice, the User confirms that he/she examined the product on takeover and that he/she does not have any complaints regarding the condition of the transport packaging.

1.11. If the User refuses to accept a parcel, because of established and visible damages on the packaging used for transport, he is obliged to fill out a form provided by the courier service regarding damaged parcels, and contact LULU COUTURE by electronic mail or telephone within 8 (eight) days and state whether he/she wants a replacement or a refund. Upon receipt of a returning parcel and the corresponding form, LULU COUTURE undertakes to perform a new delivery within the prescribed delivery period on request of the User if a product concerned is available on stock with LULU COUTURE, and if the said product needs to be ordered from the supplier, the specified period shall be prolonged for the period needed for the supplier’s delivery without additional charges for the delivery or LULU COUTURE shall make a refund, in line with the request of the User.

1.12. If the User fails to take over the product or refuses to take over the product without a justified reason or refuses to fill out the forms, LULU COUTURE reserves the right to demand compensation of the expenses incurred.